How do I return or exchange an item?
At NerdKungFu.com customer satisfaction is our primary goal. Shirt wrong size? Color doesn't go well with your skin? Decided after ordering but before receiving that you no longer love that show or movie? We are happy to take it back.
All such returns need to be unworn, clean, and resellable. Shirts with food and drink stains, smell of cigarettes, or are covered with cat or dog dander are not returnable so please make sure you get the shirts back to us unworn ASAP. Of course trying on a shirt for sizing is completely expected but wearing it out for a night or two is an issue.
In the unlikely event of a damaged or defective product please snap a photo of the damage along with the graphic of the shirt and send that with your request. This helps us coordinate the replacement product with our printer and get it to you as soon as possible.
Simply contact customer service via phone or email for an RA number. Pack your unused item back in its original packaging (if possible). Please include your original packing slip or include your order number. It would be best if you returned it using a trackable shipping method. If possible, please write a note on the packing slip describing the reason for returning the item. This is for our own improvement process and will not in any way affect the processing of your return. Ship your return here:
1720 12th Ave., Unit 302
Oakland, CA 94606
If you would like an exchange for a different size or similarly priced item please note it in the package or by contacting customer service ahead of time. If not your refund will be processed within 48-72 hours of our receipt of your return. Feel free to contact us at any time regarding any questions or issues. Note-damaged, mis-shipped or defective returns are typically processed for a full refund no questions asked and often times can result in you keeping the incorrect or damaged item and receiving a new one. Be sure to talk to us in these cases.