How do I return or exchange an item?
At NerdKungFu.com customer satisfaction is our primary goal. Shirt wrong size? Color doesn't go well with your skin? Decided after ordering but before receiving that you no longer love that show or movie? We are happy to take it back.
Simply contact customer service via phone or email for an RA number. Pack your unused item back in its original packaging (if possible). Please include your original packing slip or include your order number. It would be best if you returned it using a trackable shipping method. If possible, please write a note on the packing slip describing the reason for returning the item. This is for our own improvement process and will not in any way affect the processing of your return. Ship your return here:
684 14th Street
Oakland, CA 94612
If you would like an exchange for a different size or similarly priced item please note it in the package or by contacting customer service ahead of time. If not your refund will be processed within 48-72 hours of our receipt of your return. Feel free to contact us at any time regarding any questions or issues. Note-damaged, mis-shipped or defective returns are typically processed for a full refund no questions asked and often times can result in you keeping the incorrect or damaged item and receiving a new one. Be sure to talk to us in these cases.
Thank you for shopping with us!